Privacy policy

Last updated: January 9, 2026

Altcom Limited ("we", "us", or "our") is committed to protecting and respecting your privacy.

For the purpose of the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018, the data controller is Altcom Limited, registered in England & Wales (Company No. 03130966).

Our registered office is at:

13 North Parade, Penzance, Cornwall, UK, TR18 4SH.

1. Information We Collect

We may collect, store, and process the following categories of personal data:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
  • Usage Data: Information about how you use our website, including length of visit, page views, and navigation paths.
  • Identity & Contact Data: Name, email address, and any other information you provide when you fill out forms, subscribe to our services/newsletters, or correspond with us.

2. How We Use Your Personal Data and the Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Website Administration and Protection

  • Purpose
    To administer and protect our website, including troubleshooting, data analysis, and system maintenance.

  • Type of Data:
    Technical Data

  • Legal Basis for Processing
    Legitimate Interests — specifically for running our business, the provision of administration and IT services, and ensuring network security.

Information and Service Requests

  • Purpose 
    To provide you with information or services you request from us (e.g., newsletters or responding to enquiries).

  • Type of Data
    Identity & Contact Data

  • Legal Basis for Processing
    Consent: Where you have explicitly signed up or Performance of a Contract: Where strictly necessary to deliver the requested service.

Website and User Experience Improvement

  • Purpose
    To improve our website and enhance the overall user experience.

  • Type of Data
    Usage Data

  • Legal Basis for Processing
    Legitimate Interests — to study how customers use our products/services, which helps us develop them and grow our business.

3. Cookies

We do not set tracking cookies on this website. We do not use third-party analytics services (such as Google Analytics) that track your activity across the internet.

4. Disclosure of Your Information

We do not sell your personal data to third parties. We may share your data with:

  • Service Providers: Third parties who provide IT and system administration services to us.
  • Professional Advisers: Lawyers, bankers, auditors, and insurers.
  • Regulators: HM Revenue & Customs, the Information Commissioner’s Office (ICO), and other authorities who require reporting of processing activities in certain circumstances.

5. International Data Transfers

Some of our external third parties (e.g., web hosting or email providers) may be based outside the UK or the European Economic Area (EEA). Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Adequacy: We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government or the European Commission.
  • Safeguards: Where we use certain service providers, we may use specific contracts approved for use in the UK (the "International Data Transfer Agreement") or the EU (Standard Contractual Clauses) which give personal data the same protection it has in the UK/EU.
  • Data Privacy Framework: For providers based in the US, we may transfer data if they are part of the UK Extension to the EU-US Data Privacy Framework.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under data protection laws, you have rights in relation to your personal data, including the right to:

  • Request access to your personal data (commonly known as a "data subject access request").
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data ("right to be forgotten").
  • Object to processing of your personal data where we are relying on a legitimate interest.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

9. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Contact and Complaints

If you have any questions about this privacy policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Post: Altcom Limited, 13 North Parade, Penzance, Cornwall, UK, TR18 4SH

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (Home ). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.